AO Foundation

Department description As a member of the Application engineering Team in our IT department, provide comprehensive application support for all IT systems related to community development and event management, which are centered around the Salesforce platform, to all our business teams which organize the world-wide educational events for surgeons and the various governance meetings within the AO Foundation. To master this challenge, you have * Ideally a higher education in information technology * 3+ years of experience with Salesforce implementation (design, configuration, deployment), experience with APEX coding and a Salesforce Administrator certification are an advantage * Experience and certifications/accreditations for other systems of our technology stack are a benefit * Agile mindset and in-depth knowledge of IT standards, architectures, methods, and practices * Creative, supportive and analytical thinker with strong problem-solving skills * Strong organizational and business analysis skills; detail-oriented and able to work independently * Experience with complex and comprehensive system integrations * Good communication skills in English, German is a plus. Experience in the following programs is advantageous: * Technology stack (only major systems): * Salesforce, Fonteva, Pardot, WeDo, Totara * Sitecore, Coveo, Kaltura * SAP, Kendox, OneStream, Tableau * Dell Boomi, Ping In this role, you will be required to * Assess the impact of new requirements on Salesforce and all integrated applications, systems and processes * Collaborate in projects with our third party vendors and internal customers * Handle administrative functions including user account and event management maintenance, reports and dashboards, flows and other routine tasks * Run quality management of the solution and system, such as support of the testing processes and monitoring of the system * Support our business stakeholders on 2nd and 3rd level issues * Data management within Salesforce and the multiple integrated systems, such as Totara, SAP and the Boomi integration platform

To master this challenge you have: Educational: * Commercial education, basic medical knowledge Job specification: * Strong written and oral communication skills in German and English * Proficiency in MS Office * Highly experienced in clinical data management (assessment of data quality and data checks) * Strong organizational and follow up skills * Attention to detail and reliability * Ability to work both independently and in a team * Flexibility and customer-focused mindset In this role you are required to: Study Assistance: * Assist and support Project Managers and Clinical Research Associate in their daily business * Assess data and documentation quality in cooperation with Project Managers and Clinical Research Associates * Evaluate data (data checks) together with Project Managers and Medical Statistician * Create Data Clarification Forms (DCFs) * Create worksheets and update them * Preparation and shipping of study documents (Investigator Site File Binder; Patient binders) to investigator sites * Prepare and control patient compensation invoices for/from investigator sites * Prepare study-related material for archiving in collaboration with responsible Project Manager Clinical Operations Administration: * Correspondence and general administration tasks for Clinical Operations, AO ITC Davos (if applicable) * Process invoices for Clinical Operations and Clinical Science business units of AO ITC * Order office material for Clinical Operations, AO ITC Davos (if applicable)

In this role you are required to * Perform clinical studies under scientific and legal guidelines, in collaboration with the project leader or Head Clinical Operations * Prepare, conduct and follow-up on site initiation visits, site monitoring visits and site close-out visits of the involved clinics (on-site and remote) * Make short and long-term plans to monitor involved clinics to ensure data quality and compliance * Prepare and develop documents for public authorities and/or ethics commission submissions * Develop and adapt Case Report Forms (CRFs) * Control quality and collection of clinical data * Update Project Managers regarding the documentation quality of the clinics and report regularly on the general status of the participating site * Prepare and implement solutions, in collaboration with the project leader or Head Clinical Operations, to maintain or adapt the project timelines, budget and scope * Maintain contact with Principal Investigators and Study Coordinators and provide them support to conduct the clinical investigation * Prepare and develop Study Newsletters * Prepare clinical data for analysis in collaboration with the project team, including Study Assistant, Data Manager and Statistician * Assist in optimizing quality standards and SOPs * Assist the study assistant and the project team to ensure reimbursements to the clinics as required To master this challenge, you have * A Bachelor in Natural Science, nursing degree * Further education in Clinical Research and basic medical knowledge * Good understanding of study-related outcome measures * Experience with data capture in the field of clinical research * Strong organizational and follow-up skills * Attention to detail and reliability * Ability to work both independently and in a team * Flexibility and customer-focused mindset * Strong written and oral communication skills in English

In this role you will be required to Finance System Administration ▪ Subject Matter Expert and system administrator for the finance systems maintenance, development and integrations (mainly ERP and EPM systems) ▪ Data governance and Master Data management for Finance systems and correct execution of data maintenance for any changes (e.g. organization or accounting changes) ▪ Finance system user access governance and maintenance of access rights ▪ Annual planning process support by managing the required preparations and activities in EPM system ▪ Finance systems end-user support and training (incl. all ERP system functionalities, ie. Finance, procurement, project management, etc) Operational Finance Topics ▪ Development and building of AO standard reports reflecting the Finance and Business requirements ▪ Support the monthly and year-end closing processes and reporting by managing the required preparation and activities in the financial systems ▪ IC reconciliations and month-end checks ▪ Management of the annual ICS review and documentation Projects & Continuous Improvement ▪ Driving Finance system related projects and changes to successful conclusion ▪ Continuous Finance system and functionality improvement (covering all functionalities in ERP and EPM systems) To master this challenge you have Educational requirements ▪ BSc or MSc in Finance, Business administration, IT or similar Job experience ▪ Proven experience in Finance system implementation and administration (min. 3-5 years) Key skills ▪ Strive for excellence and strong motivation to continuously add value to AO ▪ Analytical, solution-focused approach, ability to collaborate and communicate well with others and work cross-functionally across the organization ▪ Proven experience with Finance system implementation and strong knowledge of financial systems administration ▪ Good understanding of data structures, data flows and integrations technologies ▪ Solid understanding of accounting, controlling and key Finance processes ▪ Knowledge and experience in project management and strong analytical skills ▪ Highly organized, independent and proactive way of working ▪ Reliable and fully committed to deadlines ▪ Detail oriented, while able to understand and see the big picture Language skills ▪ Fluent written and verbal English, German is preferred, other languages are a plus

To master this challenge you have: Key competencies * Customer orientation and service * Willingness to cooperate and use own initiative, ability to work in a team * Excellent knowledge of HR systems (PeopleDoc, Swiss+, SAP SF) * Excellent operational HR skills * Ability to prioritize between tasks and escalate as needed * Reliability, strong attention to detail and ability to meet deadlines * Fluent in German, excellent written and spoken English * Proficient in the use of IT tools such as MS Office (especially Word, Excel and Outlook) Education and work experience * Degree in human resources * Experience in a multicultural environment In this role you are required to: Employee requests * Monitor ticketing system, ensure unassigned tickets are assigned * Respond to employee inquiries regarding issues and problems related to the employee lifecycle at the AO * Escalating and referring inquiries and complex cases to HR Business Partnering, HR Expertise or Systems * Understanding and communicating HR processes and policies and assisting employees with the use of self-service transactions as appropriate HR Transactions and Operations * Provide transactional support for HR processes with a focus on: * Recruitment: supporting the recruitment process (including scheduling and administration). * Employee Data Management: Management and maintenance of employee data * Systems: First level support / system support for functional requests for PeopleDoc and Swiss+.

In this role you are required to * Manage and represent single point of contact for a Network Development Commission * Develop and implement network strategy * Responsible for growth of AO network (known users: members & registered users * Direct, initiate and oversee all analog and digital initiatives and programs aimed at attracting and retaining more members to the AO, according to strategy * Initiate and supervise membership and member attraction and retention programs * Update benefit portfolio, according to strategic targets * Initiate roadmap and annual plans for upstream marketing and communication of unit in coordination with peers, subordinates, superior and marcom * Observe and analyze network markets; evaluate benchmarks * Manage consistent and comprehensive, cross-divisional digital strategy * Ensure compatibility with general AO IT strategy * Supervise and warrant responsive and efficient membership administration and support * Establish, manage and continuously control budget and warrant to remain within boundaries * Effectively collaborate with superiors, peers and subordinates * Lead and manage a team To master this challenge you have * An university degree / MBA * Leadership experience in a similar field (med-tech, association environment, loyalty programs) * Act as innovator - ideates and pilots new ideas, implementation and scaling of successful initiatives * Project management skills. Self-driven, self-confident and proactive personality * Strong coaching and facilitations skills. Diplomacy, good English skills, willingness to travel * Must have team management experience and strong interpersonal skills * Entrepreneurial, holistic, customer-driven attitude * Diplomacy, leadership and communication skills

Specific Requirement I General part requirements • must have completed PhD • adequate result in appraisal (e.g. timelines, project reports) Post Doc 2 • Minimum first post-doc completed or PhD with minimum 2 years of experience in the field • At least 3 Post PhD publications, not including reviews or book chapters, (minimum 2 first or last • author) Research/Business Experience N/A Critically required Competencies • Fluent in English • Accurate and reliable • Proactive • Independent and structured functioning • Detail oriented • Team player • Good communications skills on different levels • Confidentiality on all unpublished findings and other important ARI / AO data outside of ARI Performance Indicators (yearly employee appraisal) • Accurate and reliable • Objects given at the yearly employee appraisal Specific Requirement II Main job tasks and KPIs I Main Responsibilities • Carry out scientific work relating to project • Prepare Draft reports and proposals for funding body • Produce scientific manuscripts and communications (abstracts, oral and poster presentations) General Responsibilities • Maintain Documentations • Internal and External Presentations • Organize and support grant writing and project(s) management • Training and management PhD and internship • Be responsible of scientific equipment • Assist with ARI Tours • Maintain Documentations General part responsibilities • Runs at least 1 or 2 own projects with lower complexity in close collaboration with Senior Project Leader / Senior Scientist • Carries out sub studies • Preliminary work for Senior Project Leader / Senior Scientist or above • Budget planning – initial plan for discussion / approval by Senior Project Leader / Senior Scientist / Principal Scientist • Post-Doc Position is expected to produce at least 4 ARI publications (minimum 2 first or last author) within 6 years. Promotion requires more. Remarks In addition to the duties specified, the employee should perform other special tasks as required by the supervisor. The employee is supporting the QM-System and adheres to the regulations in the QM System valid for his/her area of responsibility Main job tasks and KPIs II

Specific Requirement I General part requirements • Junior Project Leader (PhD) – minimum 2 years completed or • Junior Project Leader (with masters degree) – minimum 3 years completed or • Junior Project Leader (with bachelor degree) – minimum 5 years completed or • Junior Project Leader (higher education certificate) – minimum 6 years completed (for externals applying for Project Leader we will evaluate the CV) • At least 3 publications (minimum 1 first author) (1 may be a review or book chapter) • adequate result in appraisal (e.g. timelines, project reports, on budget etc.), discretion of the • appraiser Research/Business Experience N/A Critically required Competencies • Fluent in English and German • Accurate, detail oriented and reliable • Proactive • Independent and structured functioning • Team player • Good communications skills on different levels • Confidentiality on all unpublished intellectual property, findings and other important ARI / AO data outside of ARI • Willingness to work with animal and human cadaveric material • Willingness to learn Performance Indicators (yearly employee appraisal) • Accurate and reliable • Objects given at the yearly employee appraisal Specific Requirement II Main job tasks and KPIs I Main Responsibilities • Responsible for the infrastructure of the test machines, preparation rooms and the BMD workshop • Responsible for the QM system in the BMD, revise, optimize and write SOPs, • Introduction of new employees and control • Responsible for the biomechanical test setups • Technical support from internal and external partners • Orders & organization of consumables in biomechanical testing • Support in the handling of biological samples and human material. • Support for the anatomy labs • Responsible during the AO Davos courses for the logistics and the practical exercises (artificial bones) in consultation with C&E General Responsibilities • Responsible for the ARI car (tidiness and maintenance) • Project-related support for technical issues • Compliance with SOPs and safety regulations General part responsibilities • Runs autonomously technical tasks in collaboration with Project-, Senior Project Leaders • Responsible for these tasks in collaboration with Project-, Senior Project Leaders • Reports to Line Manager Remarks In addition to the duties specified, the employee should perform other special tasks as required by the supervisor. The employee is supporting the QM-System and adheres to the regulations in the QM System valid for his/her area of responsibility Main job tasks and KPIs II

In order to master this challenge, you have: Critical Required Skills: - Excellent communication skills - Good command of English (written and oral) - Ability to work independently, in a structured and organized manner - Ability to quickly acquire knowledge on a topic to guide authors (and editors) in authorship - Ability to fully understand and communicate surgical procedures Required Education: - Higher education (university) or equivalent degree Required work experience: - Project Management - Experience working in an international environment - An educational/technical/scientific background is an advantage Other Requirements: - MS Office skills, typing skills. In this role, you will be required to: Main Responsibilities: Project Management: - Planning and coordination - Communication - Monitoring of the project budget - Coordination of author selection and project setup - International travel (20%-30% of workload), often outside of normal working hours Coordinate, support and guide content development: - Prepare and conduct content development and review workshops with writers/editors - Provide authorship support to authors - Ensure content consistency of material between authors - Ghostwriting for authors with poor language/writing skills Web publishing: - Preparing content for web publication and creating web documents - Enriching content with appropriate additional sources (AO publications, videos, supporting documents...) - Extensive testing of the created pages before publication - Creation of promotional materials for the project launch, as requested by the department Continuous improvement and presentation of the AO Surgery Reference: - Contribute to the continuous improvement of the AO Surgery Reference, e.g., suggesting changes to structure and design, reporting bugs, and testing new developments - Represent and present the AO Surgery Reference at courses or lectures, at the request of the specialty.

In this role, you will be required to: Main Responsibilities: • Plan and manage clinical studies within the framework of scientific and legal guidelines • Prepare, coordinate, oversee and if required, conduct site initiation visits, monitoring visits and site close-out visits including report review • Coordinate the development of adapt Clinical Investigation Plans, Case Report Forms, Final Study Reports and provide operational expertise as required. • Coordinate and develop essential documents for the execution of clinical studies • Coordination of internal study team and external CRAs and subcontractors (CROs) involved on project level • Validation of clinical data • Control quality of clinical data • Compile and archive study documents • Main contact person for budget development and budget tracking • Periodic review of study budgets including timelines planned. • Provide status information on study data to AO ITC management and sponsor as required • Maintain contact with study sites personnel (Principal Investigators and Study Nurses) • Evaluate clinical data in collaboration with the Biostatistician, the Medical Advisor and the Medical Writer • Assist in development of scientific publication In order to master this challenge, you have: Required Education: • MSc in natural science Required Experience: • Basic medical knowledge • Experience with project management • Interest in methodological questions • Strong organizational and follow-up skills • Attention to detail and reliability • Ability to work both independently and in a team • Flexibility and customer-focused mindset • Strong written and oral communication skills in German and English

In this role you are required to * Be responsible to grow AO membership and membership revenue across all clinical divisions * Analyse member statistics - provide relevant data to management and governance levels - incl. suggested measures * Define and implement projects based on member acquisition strategy * Define member acquisition concept for AO's key touch-points (courses, conventions, website, ...): from concept, implementation, tracking, evaluating to refining * Ideate and pilot new benefits to win additional members * Be responsible for the AO user data: Salesforce CRM system, data obtained, drive data quality and completion * Provide input to IT system landscape to better serve members and get better analytics * Assist community development commission Trauma: planning and execution of meetings, follow up of action items, etc,) and oversee community grant initiative from application to pay-out and reporting * Have budget responsibility for several project numbers * Communicate with surgeons and senior management * For member acquisition and representation of AO at major events * For 2nd level user support during peak seasons and staff absences To master this challenge you have * Good Project Management Skills, Event planning and management experience * Very good financial acumen (budgeting, forecast, financial analysis) * Empathy and ability to interact with stakeholders on all levels * The ability to fulfill tasks independently through policies, rules and guidelines and work in a team * Good market and product knowledge * The ability to convince internal and external people through argumentation * Very good English skills verbally and written * On the basis of experience, can identify the right solution, adapt it to the situation and execute it * To use simple methods to identify and resolve current problems

In this role you are required to: * Product-manage AO PEER, AO’s educational program for introducing surgeons to clinical research * Own the product roadmaps in close collaboration with the Steering Committee, the content creators, and the regional organizations. * Own AO PEER products: face-to-face course portfolio, online self-paced training, online courses * Promote educational products to universities, hospitals, resident programs, and surgeons * Grow utilization worldwide and define market needs for improvements * Facilitate implementation of PEER courses * Be a reliable partner for the clients of the platform and collaborate with various department teams to deliver successful, end-to-end rollouts to new users To master this challenge you have: * Proven experience as a Product Manager/Product Owner * Eager to promote product to our target groups * Experience working across multiple teams and delivering platform-wide solutions * Ability to drive results in collaborative, cross-functional environments with minimal oversight * Great communicator, communicating concepts and ideas to stakeholders at all levels, in different shapes depending on the context * Know how to inspire, motivate, and support a team to get things done * Fluent in English (German is a plus)